Please log into your thriXXX account on www.thri.xxx and download the thriXXX Game Launcher (top right hand corner).

Open the Launcher, choose your game on the left side and now download AND start your game by clicking on the download/start button.

Please make sure that all blocking tools (eg antivirus software, firewall, proxy, vpn, internet enhancers, etc) are deactivated on your PC and your network and try again.

Furthermore, double check that you type your login details exactly as sent to you, without typos or space before or after the email and/or password.

If the problem persists, please send a Ticket to Support, including the exact error message you received and the password you used when you tried to log in, and we’ll be happy to check it for you.

Please make sure that all blocking tools (eg antivirus software, firewall, proxy, vpn, internet enhancers, etc) are deactivated on your PC and your network and try again.

If the problem persists, please explain in detail your steps, what do you do, what happens, what exact error message is shown, etc. and please do the following so we can help you in the best possible way:

• log into your thriXXX Launcher
• click on the ‘Report’ button on the bottom left of the thriXXX Launcher window
• choose the correct game/website you are having problems with
• fill in your Operation System
• Details: here you write a detailed explanation of the occurred problem
• Upload a screenshot of the occurred problem

This way the correct log files and reports, which the programmers and game

developers need to fix the problem, will be sent automatically.

If you can’t access the report button please attach the following log files

manually to this email as our programmers will need them to analyze the

occurring problem:

•  The TWO log files “Launcher.log” AND “LauncherStarter.log” found here %APPDATA%\thriXXX\Launcher\Log
• The file BionicWeb.log found here: %APPDATA%\thriXXX\Launcher\Web
• The file thriXXX-Chathouse3D.xlog found here: %APPDATA%\thriXXX\Chathouse3D (if you are experiencing it with this game)
• The file 3DSexVilla2.xlog found here: %APPDATA%\thriXXX\3DSexVilla2-Everlust\Logs (if you are experiencing it with this game)

To access the folders press „Windows + r“ and past the path e.g. %APPDATA%\thriXXX\Launcher\Log) in.

Currently, you can have your thriXXX games either in German or in English.

To change the language:

• log into your thriXXX account on www.thri.xxx
• go to your Settings: https://www.thri.xxx/settings
• in the ”Website Settings” box you can click next to ‘Language’ on the ‘Edit-Button’ and change the language
• your Website automatically changes to your new language
• now start your Launcher and your game and you can see the game in the changed language

You can purchase Cherry Coins on www.cherrycoins.xyz with your PayPal account and then exchange those Cherry Coins for XCoins in your thri.xxx account here: https://www.thri.xxx/xcoins/redeem/cherrycoins

You can change your nickname in your thrixxx Settings https://www.thri.xxx/settings by clicking in the “Account Details” field next to “Profile” on the “Edit”-Button. Here you chance your nickname ONE TIME.

If you want to change your nickname more than one time, you can sign up for a Premium Membership https://www.thri.xxx/xcoins/premium which enables you to change your nickname 3 times.

You can request to have your password reset on http://www.thri.xxx/reset_password/

You will receive an email, in that email click on the confirmation-link and then you will receive your new computer-generated password.

Note, you cannot choose an own “wish-password” unless you purchase the Premium Membership:  https://www.thri.xxx/xcoins/premium

You can request to have your password reset on www.thri.xxx/reset_password/

You will receive an email, in that email click on the confirmation-link and then you will receive your new computer-generated password.

Please send a Ticket to our support, including as many account details of your old thriXXX account as possible, and we’ll be happy to check it for you.

Please send a Ticket to our support, including the payment method you used, the Transaction ID and the Transaction Date of your XCoins transaction.

Please make sure that all blocking tools (eg antivirus software, firewall, proxy, vpn, internet enhancers, etc) are deactivated on your PC and your network and try again.

If the problem persists and you can’t access the report button please attach the following log files

manually to this email as our programmers will need them to analyze the

occurring problem:

• The TWO log files “Launcher.log” AND “LauncherStarter.log” found here %APPDATA%\thriXXX\Launcher\Log
• The file BionicWeb.log found here: %APPDATA%\thriXXX\Launcher\Web
• The file thriXXX-Chathouse3D.xlog found here: %APPDATA%\thriXXX\Chathouse3D (if you are experiencing it with this game)
• The file 3DSexVilla2.xlog found here: %APPDATA%\thriXXX\3DSexVilla2-Everlust\Logs (if you are experiencing it with this game)

To access the folders press „Windows + r“ and past the path e.g. %APPDATA%\thriXXX\Launcher\Log) in.

Please send a Ticket to our support, including detailed information on which payment method you choose, what happened and which exact error message was shown.

Please make sure that you:

• received the Sign-up email from Hentai Heroes and “confirm” in that email
• then logged into the Hentai Heroes website
• and then started and played the game Hentai Heroes
• and clicked on the reward-banner there?

If you did all above and you still did not receive your free 3.000 XCoins, please let us know by sending us a Ticket and we’ll contact Hentai Heroes for you.

Please send a Ticket to our support, including the payment method you used, the Transaction ID and the Transaction Date of your XCoins transaction.

Please send a Ticket to our support and we’ll be happy to check it for you and help you further.

You can cancel your recurring subscription for your Premium Membership as follows:

• Log into your thri.xxx account
• Click on Buy XCoins and then on “Premium Membership” ( https://www.thri.xxx/xcoins/premium  )
• Here you can click on the Cancel Subscription button and confirm with „Yes, cancel my subscription now“
• You will now see the new information, meaning the cancel date and time and also when the subscription will expire

When your recurring subscription gets inactive, all items are locked again, EXCEPT game items you bought with XCoins before you signed up for the recurring subscription.

You can cancel your recurring subscription for your thriXXX game as follows:

• Log into your thri.xxx account
• Click on Buy XCoins – Subscription
• Choose the game
• Here you can now see all your recurring subscription details for this game, also the button “Cancel Subscription” -> click on it and confirm with „Yes, cancel my subscription now“
• You will now see the new information, meaning the Cancel Date and Time and also when the subscription will expire

No, you will still have all your created avatars and locations. If for any reason you do not see your previously created avatars and locations, please send Support a Ticket and we’ll be happy to check it for you.

Please send a Ticket to our support and we’ll be happy to check it for you and help you further.

Please send a Ticket to our support including the article numbers of the items you are referring to

Please send a Ticket to our Support, including the article number of the item you purchased by mistake for the wrong game, and we’ll be happy to check what we can do for you.

To unlock the censored genitals for the games 3D SexVilla2, Hentai 3D2 or 3D GayVilla2 you need to purchase the item ‘Unlock Full & Hardcore’ in your according Game-Shop:

For 3D SexVilla2: https://www.thri.xxx/shop/3dsexvilla2/#i18014

For Hentai 3D2: https://www.thri.xxx/shop/hentai3d2/#i19175

For 3D GayVilla2: https://www.thri.xxx/shop/3dgayvilla2/#i18872

To unlock the censored genitals for the game Chathouse 3D you need to purchase the item ‘Turn OFF Censor’ in your Chathouse 3D Game-Shop:

https://www.thri.xxx/shop/chathouse3d/#i21007

Please send a Ticket to our support, including the Transaction ID, Transaction Date  and a screenshot of your bank/credit card statement were it shows the charge from thriXXX (just a screenshot of that transaction/charge, not your whole credit card statement)

To delete your thri.xxx account, including all your personal data, please log into your account and go to your Settings: http://www.thri.xxx/settings

Now click on: “Delete Account -> Continue” on the bottom right of the page

OR write a Ticket to the Support and we’ll be happy to do so for you.

To download models from the community gamerotica to your game 3D SexVilla2 do the following:

• choose the model you would like to have under Gamerotica – Models.
• click on the model so the Detail window opens
• now click on ‘Download’
• start your game with the Launcher, choose the base Model of the downloaded model in your ‘New Scene-Choose Model’ option
• open your community folder in the Customizer and choose the downloaded model

Note:

You need to make sure that you have the Basic items the creator used to customize/modify the Basic Model, eg hairstyle, skin, boobs, etc etc, otherwise you won’t recognize the model as it will look different without the needed basic items.

We advice you to contact/PM the creator of the model you downloaded from, as they know best which basic items they used to customize/modify their uploads.