Please make sure that all blocking tools (eg antivirus software, firewall, proxy, vpn, internet enhancers, etc) are deactivated on your PC and your network and try again. Furthermore, double check tha...
account
How can I change the language of the game and on the website?
Currently, you can have your thriXXX games either in German or in English. To change the language: log into your thriXXX account on www.thri.xxx go to your Settings: https://www.thri.xxx/settings in t...
I want to change my nickname
You can change your nickname in your thrixxx Settings https://www.thri.xxx/settings by clicking in the “Account Details” field next to “Profile” on the “Edit”-Button. Here you chance your ...
How can I change my password
You can request to have your password reset on http://www.thri.xxx/reset_password/ You will receive an email, in that email click on the confirmation-link and then you will receive your new computer-g...
I forgot my password
You can request to have your password reset on www.thri.xxx/reset_password/ You will receive an email, in that email click on the confirmation-link and then you will receive your new computer-generate...
I lost my login details and my old email is not active anymore. Can you change it for me?
Please send a Ticket to our support, including as many account details of your old thriXXX account as possible, and we’ll be happy to check it for you.
I paid for XCoins and my account got debited, but did not receive them.
Please send a Ticket to our support, including the payment method you used, the Transaction ID and the Transaction Date of your XCoins transaction.
I purchased XCoins, they showed up briefly in my thriXXX account, but then disappeared again and I cannot purchase any items.
Please send a Ticket to our support, including the payment method you used, the Transaction ID and the Transaction Date of your XCoins transaction.
I closed my thriXXX account, but you still charge me
Please send a Ticket to our support, including the Transaction ID, Transaction Date and a screenshot of your bank/credit card statement were it shows the charge from thriXXX (just a screenshot of th...
I want to close my thriXXX account
To delete your thri.xxx account, including all your personal data, please log into your account and go to your Settings: http://www.thri.xxx/settings Now click on: “Delete Account -> Continue...