If you are using a firewall, a Proxy server, or other 3rd Party blocking tools, Internet Enhancer Software etc, please deactivate them and try again.

If the problem persists, please send us the following log files, as our programmers will need them to verify the occurring problem:

– The TWO log files “Launcher.log” AND “LauncherStarter.log” found here
%APPDATA%\thriXXX\Launcher\Log
– The file BionicWeb.log found here: %APPDATA%\thriXXX\Launcher\Web
– The file thriXXX-Chathouse3D.xlog found here: %APPDATA%\thriXXX\Chathouse3D (if you are referring to this game)
– The file 3DSexVilla2.log found here: %APPDATA%\thriXXX\3DSexVilla2-Everlust\Logs (if you are referring to this game)

To access the folders press “Windows + r” and paste the path e.g. %APPDATA%\thriXXX\Launcher\Log) in.