Most likely your Email Provider or your Internet Security Platform is blocking our emails to your PC. Therefore, please add these email addresses to your safe senders list = Whitelist:
celine@thrixxx.com, service@thrixxx.com, info@thrixxx.com, support@thrixxx.com
The way you add these email addresses to the whitelist so they can safely pass the Junk/Spam Folder may vary depending on your email client/provider.
Here’s an overview list of the most common Email Clients and Internet Security Software:
AOL 9.0 and Up
- Open a message from the desired sender
- Click the Add Address icon on the right side of the window
- Click the OK button
AOL Mail
- Open a message from the desired sender
- Click Show Images: Always for this sender
Gmail
- Open a message from the desired sender
- Click Always display images from (senders address)
Hotmail
- Open a message from the desired sender
- Click Mark as safe next to the From name and address
- Now click Add contact
Mac Mail
- Open a message from the desired sender
- Go to Message in the top tool bar
- Click Add Sender to Address Book from the drop-down menu
McAfee SpamKiller
- Go to Friends and click Add
- Type the trusted address or domain in the space provided. Click OK
Norton AntiSpam
- Go to the Status & Settings tab and click AntiSpam
- Click Configure and go to the Allowed List tab
- Click Add and type the trusted address or domain in the Email Address box
- Click OK
Outlook 2000 / Outlook 11
- Open a message from the desired sender
- In the From field, right-click the email address
- Click the Add to Contacts link in the menu
- Click the OK button
Windows Live
- Open a message from the desired sender
- Click Mark as safe next to the From name and address
- Now click Add contact
Yahoo!
- Open a message from the desired sender
- Now click Add contact next to the From name and address